A. Newcastle Skip Hire will allow a full refund:

• should our Driver fail to deliver the skip bin on the day promised and we were unable to make suitable arrangements for an alternative time;
• should our website contain incorrect information on pricing, dimensions or capacity.

B. We reserve the right to issue a part refund only:

• should your premises be unsuitable for landing a skip bin and we made an attempt to deliver it, in this case an 80% refund is offered;
• should you advise that you have permission from Council or Body Corporate to drop a bin, and turn out not to. In this case we offer an 80% refund if delivery was not completed, or a 50% refund if we have to come back and collect the bin;
• should you change your mind for any reason after the bin has been dropped a 50% refund will be offered after successful collection of the bin.

C. No refund will be issued:

• for the unused portion of the bin;
• for bins that were requested to be collected empty in (B) above but which are full when we collect them, even if the rubbish is not yours.