A. Newcastle Skip Hire will allow a full refund:

1. should our Driver fail to deliver the skip bin on the day promised and we were unable to make suitable arrangements for an alternative time;
2. should our website contain incorrect information on pricing, dimensions or capacity.

B. We reserve the right to issue a part refund only:

1. should your premises be unsuitable for landing a skip bin and we made an attempt to deliver it, in this case an 80% refund is offered;
2. should you advise that you have permission from Council or Body Corporate to drop a bin, and turn out not to. In this case we offer an 80% refund if delivery was not completed, or a 50% refund if we have to come back and collect the bin;
3. should you change your mind for any reason after the bin has been dropped a 50% refund will be offered after successful collection of the bin.

C. No refund will be issued:

1. for the unused portion of the bin;
2. for bins that were requested to be collected empty in (B) above but which are full when we collect them, even if the rubbish is not yours

• After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
• We will deliver your skip bin on the day you nominated on the order form, or we will contact you and offer an alternative date or a refund.
• It is your responsibility to ensure that we have access to the site sufficient to drop the skip bin in a safe manner.
• Please review our Bin Placement Guide.
• If you wish to query a delivery please contact us on our contact form.